Iulian Ban
Information Technology pasionate
About
Enthusiastic, self-motivated, self-taught and fun. I am first and foremost an IT problem solver with a demonstrated experience of working in the information technology industry. My main goal is to deliver great products based on the customer journey.
Work Experience
Senior QA Engineer
Highlights
- Owning and maintaining QA server of the Saas pentest platform.
- QA on features delivered by dev team.
- Using git branches in order to QA features/fixed bugs.
- Using mysql queries in order to QA features.
- Using redis in order to QA features.
- In depth troubleshooting in QA procedure.
- Building QA test strategy/design, test suite and test cases using TestRail.
- Applying integration testing before starting QA.
- Using docker in order to QA complex tools build by dev team.
- Onboarding and mentoring new QA team members.
Support Engineer (Tier2 & Product Liaison)
I was the interface between Product, Development, Customer Support departments and also the Subject Matter Expert of the Analytics products, Enterprise level client-facing and skilled with advanced web tech stack troubleshooting approaches. My major role is to understand and translate customer reported issue into what's broken in our product, using appropriate technical terminology and gathering logs, console errors, etc. and further escalating the issue to the development team; owning communication between the departments to deliver the best outcome for our customers; Assisting Customer Support with insight and information on how our product works, limitations, workarounds, best approaches.
Highlights
- Daily basis activities and tasks:
- Deliver QA for product releases and for product bug fixes
- Deliver data quality assurance by looking into the data from our product (User Interface/Front End, MongoDB, Browser console) with data provided by external consumers APIs (Adobe Analytics, Google Analytics, Facebook, Twitter, LinkedIn, Instagram).
- Provide support and quality assurance for our Data Warehousing, DataLake services for Enterprise clients
- Participating in the regular AGILE Stand-up daily meetings to be up to date with new releases, report or get updates on issues from the development teams.
- Things I am proud of:
- Automation: I designed a prioritization framework to help reduce the time spent to prioritize JIRA tickets for the upcoming sprints. This was done based on a JIRA report that was pulled into Spreadsheets, parsed based on a JavaScript Google function that gave a score based on severity, age of the ticket, specific tags, etc. Results: Reduced bug volume by 50%
- Saving time: I helped design an efficient incident escalation procedure to support our cross-functional teams into meeting the required SLAs we had to solve a specific issue
- Reducing Churn: I coordinated with Product & Development teams to reduce the time for Product releases when dealing with clients that were at risk. Results: reduced churn by 20%
- Created specifications for the tools team in order to semi-automate some Data Quality assurance tasks (Data Discrepancy monitoring tools)
- I developed my API inspection skills by using Postman, storing all API requests that I regularly use and allowing me to better monitor API endpoints to see daily health checks.
- Stakeholder in the Outage procedure management and further owned the communication across different teams during an outage to set correct expectations throughout the organization and with our clients.
- Created and maintained internal Product Wiki/documentation using Confluence
Freelancer
July 2017 – Present
Web Developer
I started to learn web development and cloud computing on my own and I was able get hired and build websites on top of WordPress and Laravel:
Highlights
- One of my biggest projects was to build an online education/course and quiz platform for the University I studied at. The platform allowed students to view courses and attend online exams (quiz). The teachers would be able to evaluate each student and the performance they had and see areas of improvement. I learned how WordPress works, developed my PHP skills and then started to develop web applications that are based on the Laravel Framework (PHP web development framework).
- I also developed my cloud computing skills as I had previous knowledge of networking from my previous roles (ibVPN -> security&privacy over the internet service). I managed to get my LPIC-1 Linux certification and the AWS associate Certificate so that I could host all projects on my own.
- Another project that I successfully delivered was a small web app for a law company so that lawyers to manage their tasks for the client cases they had on a web application. This allowed lawyers to easily add in their time for tasks and generate bills their clients. This had to be a secure service, I was able to implement it on their internal network so that it could only be accessible from within their network.
Product Manager
In my 6 years of experience at ibVPN (personal privacy and data security service) one of the main roles was the Product Manager for the privacy and security cross-platform app (Windows/ Mac OS/Android/iOS/Linux)
Highlights
- I was responsible for managing the product throughout the product life-cycle;
- I designed specifications for the developers and as well the behavior and structure diagrams;
- Integrated app analytics (MixPanel) in order to receive data for our KPIs;
- Assured that QA is meet by providing efficient test case scenarios for basic functionality and as well for new features;
- Proactively came up with innovative methods to improve software quality and test coverage;
- I maintained the mobile application and issued regular updates on the PlayStore. During this time I learned Java to a degree of implementing libraries, updating layouts and code debugging;
- I became familiar with RESTfull web services. All apps were designed to consume an API based for multiple purposes.
Volunteer
People Coordinator
National level movement to plant trees and stop deforestation
Contact
Timpuri Noi
Bucharest, Bucharest RO
+40 7420 00 65 54
Education
-
2008 2012
University of Petru Maior
Bachelor
Mechanical Engineering
Courses- DB1101 - Basic SQL
- CS2011 - Visual Basic
Skills
Web Development
Intermediate
HTML
CSS
Javascript
PHP
MySQL
MongoDB
Git
JSON
Postman
REST/GraphQL API
Cloud Computing
Intermediate
AWS EC2
AWS IAM
AWS S3
VPS
AWS Route53
Linux
Node
Apache
Networking
Intermediate
SumoLogic
TCP/UDP
IPv4/IPv6
OpenVPN
HTTPS/HTTP
Publications
Solutions Architect Associate Certification for AWS
CloudAcademy Architect
15 September 2016
Associate Certification for AWS
LPIC-1 Linux certification: Server Professional
CloudAcademy
23 February 2016
LPIC-1 Linux certification: Server Professional
Certified SumoLogic Administrator
Languages
- EnglishFluent
Interests
Sports
Cycling
Swimming
Formula 1
Technology
IoT
Cloud Technologies
Web Development
Data Science
References
I was fortunate to work with Julian for over two years. He immediately made a huge impact at Hootsuite, helping to demystify the space between product support and customer success. Julian was also key in helping build process and make life for both internal teams and end users easier. He would be an incredible asset to any organization that he is at and comes with my highest recommendation!
As CTO of Amplusnet/ibVPN, I was Julian's supervisor for almost 7 years. Based on Julian’s skills we have decided that he can manage the full life cycle development and maintenance of our Windows / Mac / Mobile application which he delivered successfully and thus played a key role in growing our Product. It was a good decision because he was able to clearly communicate with developers, provide QA and keep a close relation with the beta testers. Providing qood quality products product is mandatory for us and Julian’s made sure we deliver it. Julian was involved and proactive in most of our brainstorming related to our product and services. He is a team player and was involved in all formal and informal company actions: team building, parties and events. Please feel free to contact me if you like to discuss Julian’s qualifications and experience further. I’d be happy to expand on my recommendation.